Smart Charge addresses the entire process of charging electric vehicles (EV).

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Charger User Guide
 
FAQ
 
App for Download
 
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Cable Plus

Electric Vehicle Charging Station User Guide


CHARGING PROCEDURE
Cable Plus
1
Connect the dedicated charging cable provided by your electric vehicle manufacturer to the Smart Charge socket.
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Cable Plus
Important Notes
Terms & Conditions
Conerstone

Electric Vehicle Charging Station User Guide


CHARGING PROCEDURE
Cable Plus
1
Connect the dedicated charging cable provided by your electric vehicle manufacturer to the socket.
1
2
3
4
5
Cable Plus
Important Notes
Terms & Conditions
Q01.What is Smart Charge?
Smart Charge is a joint venture between HKT and CLP, and offers total solution for the charging of Electric Vehicles (EVs) in Hong Kong. Our one-stop service includes advice on site layout, plus equipment and installation recommendations, as well as after-sales service – all to save customers time and hassle.
Q02.What should I do if I am interested in having an EV charging network on my estate?
Please provide us with your address and go through a pre-registration process with no obligation. Smart Charge will then approach the relevant building management office (BMO) or incorporated owners committee (IOC) to explore the possibility of installing EV charging facilities within 8 to 10 weeks.
Q03.Can I install a private EV charger on my privately-owned parking lot?
Yes. If your building’s car park is already served by Smart Charge facilities, you could subscribe to one of our monthly plans according to your needs. Or, you could provide your address and go through a pre-registration process with no obligation. Smart Charge will then approach the relevant BMO or IOC to explore the possibility of installation. Please let us have your contact details and one of our sales representatives will be in touch shortly.
Q04.What kind of EVs does a Smart Charge EV charging station serve?
Our charging solution is applicable to certain EVs that are properly licensed and certified by the Government of the Hong Kong Special Administrative Region or its agents.
Q05.How far can an EV travel on one charge?
Travel range of an electric vehicle varies depending on model and battery capacity. A few automakers claim their vehicles travel up to 300km on a single charge.
Q06.Can I install one EV charger to serve many cars?
Each service plan applies to just one registered EV license plate number used in the application.
Q07.I rent my parking space, so can I still install an EV charging solution?
An application can be made as long as the applicant is the registered owner of the installation address, or is authorized by the registered owner of the parking lot.
Q08.My parking lot is located outdoors, so can I install an EV charger?
We offer a variety of EV charging solutions suitable for different scenarios. A feasibility study will be carried out during an onsite visit by our engineers.
Q09.Do I need to reserve space to have a charging station installed? How much space will it need?
It will need enough space to accommodate an EV charging station on a private car parking lot. A feasibility study will be carried out during an onsite visit by our engineers.
Q10.Can I still install the service even if my parking lot does not offer sufficient space?
We offer a variety of EV charging solutions suitable for different scenarios. A feasibility study will be carried out during an onsite visit by our engineers.
Q11.Do I have to apply to my BMO/IOC before I can have an EV charging station installed?
Smart Charge normally works with a BMO/IOC when we receive an application. However, certain estates, or a BMO/IOC, may have special requirements that call for special co-operation from various parties.
Q12.What is the difference between Smart Charge and other EV charging operators?
Smart Charge aims to offer the highest EV charging standards from every perspective, such as safety, design, technology and after-sales service. Also:
  1. We work with electrical engineering experts
  2. A 24-hour customer service hotline meets user needs
  3. Customers are served by more than thirty HKT shops and service centers
  4. Regular maintenance is carried out to ensure EV chargers are working properly and to the highest safety standards (applicable to subscription plans)
Q01.Will charging stop automatically when a battery is full?
Yes. Follow the instructions to release the socket lock.
Q02.How long would it take for Smart Charge to install a charger for me?
It varies depending on complexity and the nature of your installation. Installation normally takes between 7 to 14 working days if Smart Charge is being rolled out on your estate. If not, installation time depends on negotiations between Smart Charge and the BMO/IOC involved.
Q03.Could another EV use my charging station without my permission?
Every user needs an individual Smart Charge Tap & Go card to make the facility work.
Q04.How do you ensure charging station safety?
The station complies with relevant safety standards and has been certified, while installation of electrical equipment follows EMSD guidelines. For example, a station is protected against current leakage and overload. And each charging station is thoroughly tested before going live.
Q05.What kind of plug is provided?
Smart Charge provides IEC Type2 charging sockets. Please use the standard plug and coupler provided with your EV.
Q06.Where is the EV charger manufactured?
The EV charger deployed by Smart Charge is supplied by international brands in France and Hong Kong, and most of the equipment is manufactured in China. All our EV chargers comply with relevant safety standards and are certified, while installation of electrical equipment follows EMSD guidelines. For example, a station is protected against current leakage and overload. And each charging station is thoroughly tested before going live.
Q07.Are the EV chargers waterproof?
All chargers comply with the International Protection Marking (IEC standard 60529) with IP54, which indicates that chargers are protected against dust (ingress of dust cannot be prevented entirely, but small amounts will not have negative impact on satisfactory operation of the equipment). The equipment is also protected against splashes of water.
Q01.What is “My Account”?
“My Account” enables you to manage your Smart Charge account anytime and from anywhere. You can check account information, eBills, usage, charger locations and charging status via My Account.
You can access My Account by:
Q02.How do I register for “My Account”?
Your Smart Charge Tap & Go card represents a unique key to registration. You can register for My Account by:
  • Visit the Smart Charge website (www.smartcharge.com.hk), clicking “My Account”, then “Registration”.
  • Download and install the Smart Charge app, then clicking “My Account”.
Q03.What should I do if I forget my password or login email address?
  • Go to the Smart Charge website (www.smartcharge.com.hk), click “Forgot Login Email or Password” under “My Account”.
  • Download and install the Smart Charge app , then click “Forgot Login Email or Password” under “My Account”.
Q04.What should I do if I lost my Smart Charge Tap & Go card?
Please contact our customer service hotline on 2888 0088 (select language and press 2) to report a lost card and arrange replacement.
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HOTLINE
Hotline 2888 0088 2888 0088
SHOP LOCATION
All
Central Shop A, G/F, Winway Building, 50 Wellington Street, Central, HK.

Hotline:
2888 08882888 0888
Office Hour:
09:00-21:00 (Mon-Sat)
10:30-21:00 (Sun/PH)
Central G/F, Far East Consortium Building, 115 Des Voeux Road, Central, HK.

Hotline:
2543 06032543 0603
Office Hour:
10:00-20:00 (Mon-Sat)
10:30-20:00 (Sun/PH)
Wanchai Shop B, G/F, 93-99 Wanchai Road, Wanchai, HK.

Hotline:
2575 68292575 6829
Office Hour:
10:00-21:00 (Mon-Sat)
10:30-21:00 (Sun/PH)
North point Shop No. 3, G/F, King’s Centre, 193-209 King’s Road, HK.

Hotline:
2883 28852883 2885
Office Hour:
10:00-21:30 (Mon-Sat)
10:00-21:30(Sun/PH)
Causeway Bay Shop G3, G/F, McDonald’s Building, 46-54 Yee Woo Street, Causeway Bay, HK.

Hotline:
2881 88982881 8898
Office Hour:
10:00-22:00 (Mon-Sat)
10:00-22:00(Sun/PH)
Quarry Bay 14/F PCCW Tower, Taikoo Place, 979 King’s Road, Quarry Bay, HK. (HKT Showcase)

Hotline:
2888 03882888 0388
Office Hour:
09:00-19:00 (Mon-Fri)
Closed (Sat-Sun/PH)
Chai Wan Shop 345, Level 3, New Jade Shopping Arcade, Chai Wan, HK.

Hotline:
2888 12312888 1231
Office Hour:
11:00-21:00 (Mon-Sat)
11:00-21:00 (Sun/PH)
Tai Kwok Tsui UG70B, &UG/F, Olympian City 2, Kln.

Hotline:
2888 61802888 6180
Office Hour:
11:00-21:00 (Mon-Sat)
11:00-21:00 (Sun/PH)
Sham Shui Po Shop B2 & C1, G/F, Nos. 132-134 Fuk Wa Street, Sham Shui Po, Kln.

Hotline:
2883 57662883 5766
Office Hour:
10:00-22:00 (Mon-Sat)
11:00-22:00 (Sun/PH)
Mongkok Shop No. 1,2,3 & 5, G/F, Ginza Plaza, No. 2A Sai Yeung Choi Street South, Mongkok, Kln.
(HKT Mo

Hotline:
2888 08832888 0883
Office Hour:
10:00-22:30 (Mon-Sat)
10:00-22:30 (Sun/PH)
Jordan Flat B, G/F, Kam Shing Building, Nos. 24A, 24B & 26 Jordan Road, Kln.

Hotline:
2888 39162888 3916
Office Hour:
11:00-22:00 (Mon-Sat)
11:00-22:00 (Sun/PH)
Tsim Sha Tsui G/F, The Bodynits Building, No. 3 Cameron Road, Tsim Sha Tsui, Kln.
(HKT TST Flagship Shop)

Hotline:
2888 03332888 0333
Office Hour:
10:00-22:00 (Mon-Sat)
10:00-22:00 (Sun/PH)
Wong Tai Sin Shop No. 115A, Level One, Temple Mall South, 103 Ching Tak Street, Lower Wong Tai Sin (2) Estate, Kln.

Hotline:
2321 32702321 3270
Office Hour:
10:00-21:00 (Mon-Sat)
10:00-21:00 (Sun/PH)
Kowloon Bay Unit P-47, Telford Plaza, Kowloon Bay, Kln.

Hotline:
2757 02152757 0215
Office Hour:
10:30-21:30 (Mon-Sat)
10:30-21:30 (Sun/PH)
Kwun Tong Shop 121, 1/F, Sau Mau Ping Shopping Centre, 101 Sau Ming Road, Kwun Tong, Kln.

Hotline:
2352 21272352 2127
Office Hour:
11:00-20:00 (Mon-Sat)
11:00-20:00 (Sun/PH)
Tuen Mun Shop G127, G/F, Tuen Mun Town Plaza, Phase I, NT.

Hotline:
2888 02862888 0286
Office Hour:
10:30-22:00 (Mon-Sat)
10:30-22:00 (Sun/PH)
Tseung Kwan O Shop Unit F73, 1/F, Popcorn 2, No.9 Tong Chun Street, Tseung Kwan O, NT.

Hotline:
2177 03862177 0386
Office Hour:
11:00-21:30 (Mon-Sat)
11:00-21:30 (Sun/ PH)
Shatin Shop No.1, Level 3, Shatin Centre Shopping Arcade, Shatin, NT.

Hotline:
2883 98082883 9808
Office Hour:
10:00-21:30 (Mon-Sat)
10:00-21:30 (Sun/PH)
Tai Po Shop 14-15, Zone A, Tai Po Mega Mall, NT.

Hotline:
2883 98832883 9883
Office Hour:
10:30-21:30 (Mon-Sat)
10:30-21:30(Sun/PH)
Fanling Shop No.48, L2, Fanling Town Centre, Fanling, NT.

Hotline:
2883 93182883 9318
Office Hour:
11:00-21:00 (Mon-Sat)
11:00-21:00 (Sun/PH)
Tsing Yi Shop Unit 148, 1/F, Maritime Square, Tsing Yi, NT.

Hotline:
2888 80012888 8001
Office Hour:
10:30-21:30 (Mon-Sat)
10:30-21:30 (Sun/PH)
Sheung Shui Shop 2025, Level 2, Sheung Shui Centre, No.3 Chi Cheong Road, Sheung Shui, NT.

Hotline:
2883 93722883 9372
Office Hour:
10:30-21:30 (Mon-Sat)
10:30-21:30 (Sun/PH)
Tsuen Wan G/F, No. 280 Sha Tsui Road, Tsuen Wan, NT.

Hotline:
2439 09312439 0931
Office Hour:
10:30-21:30 (Mon-Sat)
10:30-21:30 (Sun/PH)
Yuen Long Shop A, G/F, Chek Wing Court, No. 175 Castle Peak Road, NT.

Hotline:
2888 25122888 2512
Office Hour:
10:00-21:00 (Mon-Sat)
10:00-21:00 (Sun/PH)
Tin Shui Wai Shop No.L053A, G/F, Tin Yiu Plaza, Tin Shui Wai, NT.

Hotline:
2883 23282883 2328
Office Hour:
11:30-21:00 (Mon-Sat)
11:00-21:00 (Sun/PH)
SERVICE CENTER
Hours:
Monday to Saturday: 10:00 – 20:30, Sunday: 13:00 – 18:00 and Public Holidays: Close (for personal customers)
Monday to Saturday: 09:30 – 19:00, Sunday and Public Holidays: Close (for business customers)
All
Shatin (for personal customers only)Unit 1720-21, Level 17 Tower II, Grand Central Plaza Shatin, NT.

(MTR Shatin Exit B, next to IKEA)
Kwun Tong (for personal customers only)Suite E, 12/F Legend Tower, 7 Shing Yip Street, Kwun Tong, Kln.

(MTR Kwun Tong Exit B2, next to Kwun Tong Plaza)
中
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